Terms of Service

Effective Date: March 13, 2026 · Operated by BuildWize Inc. · buildwize.ai

These Terms of Service (“Terms”) constitute a legally binding agreement between you and BuildWize Inc. (“we,” “us,” or “our”) governing your access to and use of the BuildWize platform, including our website at buildwize.ai, mobile applications, and all related services (collectively, the “Service”).

By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

1. Eligibility and Account Registration

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

You agree to: (a) provide accurate, current, and complete information when registering; (b) maintain the security and confidentiality of your account credentials; (c) promptly notify us at legal@buildwize.ai if you suspect any unauthorized access to your account; and (d) be responsible for all activity that occurs under your account.

2. Description of the Service

BuildWize is an AI-powered construction intelligence platform that helps small general contractors manage projects, track quality, and communicate with clients. Core capabilities include:

  • AI-assisted analysis of jobsite video uploaded by users through the Service
  • Automated milestone generation, dependency mapping, and project scheduling
  • Client-facing progress reports, portals, and communication tools
  • Computer vision-based object tracking, quality scoring, and safety monitoring
  • Document management, intelligent tagging, and an AI assistant for project insights

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time. We will make reasonable efforts to provide advance notice of material changes that affect your use of the Service.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You represent and warrant that all content you upload complies with applicable law and does not infringe any third-party rights. You may not:

  • Upload video or other content depicting individuals without obtaining all legally required consents, including any written consents required by applicable biometric privacy laws (see Section 8)
  • Upload any content that is illegal, defamatory, obscene, or that infringes intellectual property rights
  • Use the Service to violate any federal, state, or local law or regulation, including applicable privacy, labor, or workplace laws
  • Attempt to reverse-engineer, decompile, disassemble, or extract source code or AI models from the Service
  • Resell, sublicense, or otherwise commercialize access to the Service without our prior written consent
  • Use automated tools, bots, or scrapers to access or extract data from the Service
  • Upload malicious code, viruses, or any content designed to interfere with the Service or other users
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate accounts that violate these requirements, with or without prior notice, depending on the severity of the violation.

4. Beta and Early Access Services

The Service is currently offered in an early access (“EA”) or beta capacity. You acknowledge that:

  • The Service may contain bugs, errors, and incomplete features
  • AI-generated outputs including quality scores, scheduling recommendations, safety alerts, and milestone suggestions are experimental and may be inaccurate or incomplete
  • We may significantly alter, limit, or discontinue features without prior notice during this period
  • We may be collecting feedback and usage data to improve the Service

Early access users may have the opportunity to provide input on feature development. Any feedback, ideas, or suggestions you provide (“Feedback”) may be used by us without compensation or obligation to you.

5. Fees and Payment

The Service is currently available at no charge during the early access period. We will provide at least 30 days’ written notice before introducing subscription fees.

When paid plans are introduced: (a) fees will be billed monthly or annually in advance, as selected at signup; (b) all fees are non-refundable except as expressly stated in our refund policy or required by applicable law; (c) we reserve the right to modify pricing with at least 30 days’ prior written notice to active subscribers; and (d) failure to pay may result in suspension or termination of your account.

6. Intellectual Property

6.1 Our Intellectual Property

All software, AI models, algorithms, visual design, documentation, and other content comprising or embodied in the Service (collectively, “BuildWize IP”) are owned by or licensed to BuildWize Inc. and are protected by copyright, patent, trade secret, trademark, and other intellectual property laws. These Terms do not transfer any ownership rights to you.

6.2 Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations during the term of your account.

6.3 Your Content

You retain all ownership rights in the videos, documents, photographs, and other materials you upload to the Service (“Customer Content”). By uploading Customer Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, analyze, and display your Customer Content as necessary to provide the Service to you and your authorized users.

6.4 AI Training

Important — AI Model Training: You acknowledge and agree that we may use Customer Content for training, improving, and developing BuildWize’s internal machine learning and artificial intelligence models used solely to enhance, improve, and provide the Service. Such models are not sold or licensed to third parties, except in connection with the transfer or acquisition of all or substantially all of the assets, business, or voting securities of BuildWize Inc.

We may also create aggregated, de-identified data derived from Customer Content (“Aggregated Data”) that does not identify you, your business, your customers, or any individual. We retain all rights in Aggregated Data and may use it for any lawful business purpose, including improving the Service, conducting research, and generating industry benchmarks.

7. Confidentiality and Data Security

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential (“Confidential Information”). We will implement and maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, disclosure, or destruction.

Our Service is hosted on cloud infrastructure. We currently leverage Supabase for data storage and Vercel for application hosting. You acknowledge that no security system is impenetrable and that we cannot guarantee absolute security of your data. We will notify you promptly in the event of a confirmed data breach affecting your account or Customer Content.

8. Biometric Data and Video Privacy

Critical Compliance Notice: The Service processes jobsite video that may capture images of workers’ faces, hands, body movements, and other physical characteristics. Depending on applicable law and how such data is processed, this may constitute biometric information, biometric identifiers, or biometric data subject to regulation under laws including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), Washington’s My Health My Data Act, or similar state laws.

You, as the customer uploading video content, are solely responsible for compliance with all applicable biometric and privacy laws with respect to individuals appearing in your uploaded content. By using the Service, you represent and warrant that:

  • You have obtained all legally required written notices and consents from workers, subcontractors, homeowners, and any other individuals who may appear in video you upload
  • You have established and follow a written policy governing your retention and destruction of biometric data collected through your use of the Service, as required by BIPA and similar laws
  • You will not use the Service to collect biometric data in jurisdictions where you have not obtained required consents
  • You will indemnify us for any claims, penalties, or losses arising from your failure to comply with applicable biometric privacy laws

We recommend consulting with legal counsel in your jurisdiction before deploying the Service in states with biometric privacy laws, particularly Illinois, Texas, Washington, and any other state where your employees or subcontractors reside or work.

9. Third-Party Services and Integrations

The Service may integrate with or link to third-party services, platforms, or tools (such as Google Document AI, Google Gemini, Anthropic Claude, and others). Your use of any third-party service is subject to that service’s own terms and privacy policy, and we are not responsible for the practices of third-party providers.

We process video using third-party AI infrastructure. By uploading content, you acknowledge and consent to the transmission and processing of Customer Content by our third-party AI service providers, subject to contractual data protection obligations we maintain with those providers.

10. Disclaimers of Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BUILDWIZE INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted, error-free, or available at any particular time; (b) AI-generated outputs, including quality scores, safety alerts, scheduling recommendations, and milestone suggestions, will be accurate, complete, or reliable; (c) the Service will identify all construction defects, safety hazards, or compliance issues; or (d) results obtained through the Service will meet your specific business requirements.

AI-generated outputs are tools to assist your professional judgment. They do not replace qualified construction management, licensed professional oversight, or compliance review. You are solely responsible for the construction quality, safety, and compliance of your projects.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BUILDWIZE INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless BuildWize Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) Customer Content you upload, including any failure to obtain required consents; (c) your violation of any applicable law, including biometric privacy laws; (d) your projects, construction activities, or client relationships; or (e) your infringement of any third-party intellectual property or privacy rights.

13. Term and Termination

These Terms remain in effect for as long as you maintain an account or use the Service. Either party may terminate at any time: you by deleting your account, and we by providing written notice to the email address on your account.

We may suspend or terminate your account immediately and without notice if we determine, in our reasonable judgment, that you have materially breached these Terms, violated applicable law, or engaged in conduct harmful to other users, third parties, or our platform.

Upon termination: (a) your license to use the Service ends immediately; (b) you may request export of your Customer Content within 30 days of termination, after which we may delete it; and (c) all provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, confidentiality, limitation of liability, indemnification, and dispute resolution.

14. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will provide at least 30 days’ notice via email to the address on your account or by prominent notice within the Service. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes.

If you object to any changes, your sole remedy is to stop using the Service and close your account before the updated Terms take effect.

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

15.2 Informal Resolution

Before initiating any formal dispute, you agree to contact us at legal@buildwize.ai and attempt in good faith to resolve the dispute informally for at least 30 days.

15.3 Arbitration

If informal resolution fails, any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in San Francisco, California. The arbitrator’s decision will be final and binding. You and we each waive any right to a jury trial.

15.4 Class Action Waiver

You agree to bring any claims against us solely in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

16. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and any applicable Order Form, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements or understandings.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

Notices. We will send notices to the email address associated with your account. Notices to us should be sent to legal@buildwize.ai.

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